Jul 22 2019
After unboxing a new HD3000, it seems to only sew in reverse whether we're holding the reverse button or not. Changing between many options like stitches, length, and foot tension has not helped so far. When trying to stitch forward with handwheel, I can see the feed dogs move up/down but not in a way that will pull the fabric towards the back of the machine. And when using the handwheel, I hear a strange klunk sound with every 2 rotations. If this is a dealer issue, how do I claim a warranty issue when this was purchased from Amazon?