Software & Machine Support

Use this page when you have a software question related to installing, updating, software errors, and also embroidery machine connectivity related issues.

How to check the version number of your software:
  1. Launch the software
  2. Click Help from the Menu Toolbar
  3. Click About… from the drop-down menu.
The version number will be on the About dialog box.
How to find the machine version number:
  1. Power off your machine
  2. Power on your machine
  3. The version number will be on the opening screen .
The TWO Closest Dealers to you are:
454 MAIN AVE. , NORWALK CT, 06851
196 Boston Post Road , Orange CT, 06477
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