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Chevegas
By: Chevegas
Posts: 4
Bobbin-winding issues (DC2015)
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This is a common problem with new Janome machines, it seems. These forums are littered with questions related to my same issue, but the ONLY solution offered is "see your dealer."

Unfortunately, I toted this (supposedly) awesome new sewing machine as my carry-on luggage from Michigan to Saudi Arabia!

There are no dealers here. I would like a solution that I can implement myself--I don't care if it voids the warranty. The only reason I haven't thrown this new machine out of my 9th-story apartment window is because I don't want to injure a pedestrian.

As far as I can tell, I'm doing everything by the book. But, it's the same ol' issue that scores of others have experienced with their pricey new Janome machines. Namely, this ...

"When I try to wind a bobbin the machine just makes a 'whirring' sound, but doesn't do anything!"

Same here. Any solutions or ideas? I'm mechanically-minded enough to give anything a shot. I have zero other options here in the Arabian desert, besides hauling it 7000 miles back to my beloved Michigan.

Can you tell I'm frustrated?!

:-b
Replies

  1. RE: Bobbin-winding issues (DC2015)

    More information is needed. Did you push the bobbin winder over to the gizmo that is the stopper when the bobbin is full?

    Does your machine have a clutch that needs to be loosened - I don't think it does but I don't have that machine and in Canada it isn't available so I can't check that for you at my dealers.

    You also need to do one of 2 things when you put the thread around the bobbin. If you have that little tray with thread cutters, you wind the thread around the bobbin and then through one of the cutters at the bottom. If you don't have that, you put the thread through the little hole at the top of the bobbin and hold it until the thread has wound around the bobbin several turns, then stop and cut the thread off and continue winding.

    I hope that something didn't get damaged on your trip over to Saudi.

    Cheryl
    Posted: May 16 2016 By: CherylAnn
  2. RE: Bobbin-winding issues (DC2015)

    Hello, Cheryl. I put my responses below. Thanks for the reply!!

    More information is needed. Did you push the bobbin winder over to the gizmo that is the stopper when the bobbin is full?

    >> Yes, I shifted the bobbin to the right, and the little spool icon appeared on the LCD screen. Am I supposed to rotate the "gizmo" so touches the bobbin after I shift it to the right?

    Does your machine have a clutch that needs to be loosened - I don't think it does but I don't have that machine and in Canada it isn't available so I can't check that for you at my dealers.

    >> My machine doesn't have a clutch that goes in and out. I double checked--the DC2015 doesn't have that feature.

    You also need to do one of 2 things when you put the thread around the bobbin. If you have that little tray with thread cutters, you wind the thread around the bobbin and then through one of the cutters at the bottom. If you don't have that, you put the thread through the little hole at the top of the bobbin and hold it until the thread has wound around the bobbin several turns, then stop and cut the thread off and continue winding.

    >> Yes, I do have the "little tray" with four thread-cutting slots around it. The bobbin rests on top of it. I wrapped the thread around the bobbin several times then used the cutter. I haven't tried holding the thread, but I will--I don't thing that's it because the bobbin doesn't even turn when I press the pedal. (I've also tried unplugging the pedal, and used the start/stop button ... to no avail.)

    I hope that something didn't get damaged on your trip over to Saudi.

    >> It's possible, but I handled it myself and treated it as gingerly as a newborn baby. I just figured it was something technical or procedural, since other people have posted the same issue on this forum. It could, however, need to be serviced (despite never having been used!). If that's the case, I'll just lug it 8000 miles west during my next furlough...and leave it in the USA.

    I was just hoping I could occupy my time here learning to sew. Guys were making fun of me when I lugged the Janome here; now they're ragging on me because it doesn't work! Oh ... the trauma!

    ;-)

    Thanks again for the response,

    Bill H.
    Posted: May 19 2016 By: Chevegas
  3. RE: Bobbin-winding issues (DC2015)

    Rather than let the guys poke fun of you about your new machine, go buy a bobbin winder at Walmart of the equivalent thereof in Saudi - just so you can sew. You could also resort to winding the bobbin manually, but make sure it is wound in the correct direction or if I'm not seeing in mirror image just be sure that the bobbin thread forms the letter "P" when it sits in the bobbin race in the machine. You need to know if the machine works to sew as you want all bases covered IF you need to take it those 8000 miles to a be fixed. That hand winding can occupy some of that spare time you think you have as well. Good luck - and please keep us posted. Go have a good laugh about all this - it will raise your spirits rather than giving you more stress and frustration.

    Cheryl
    Posted: May 20 2016 By: CherylAnn
  4. RE: Bobbin-winding issues (DC2015)

    A long shot here. Try a different bobbin. If it's not a real Janome bobbin, that center hole could be a tad too big and the center post will spin and not catch the bobbin itself. I never use that cutter thing but always thread through that hole on the flat part of the bobbin and hold it as the bobbin winds up and down a bit. Try pushing the bobbin spindle over without a bobbin on it and see what happens. If that shaft(spindle) spins, the machine is fine but the bobbin isn't secured, this could be fixed by new bobbins. Good luck!
    Posted: May 20 2016 By: jsm1144
  5. RE: Bobbin-winding issues (DC2015)

    Thanks JSM1144. Yes, I'm using the clear plastic bobbins included when I purchased the machine, so I'm guessing that's not the issue.

    (Good observation, though--the gals at Joann Fabrics tried to sell me some bobbins when I was loading up on supplies, but a Janome owner advised me to only use Janome bobbins.)

    Also, even without the bobbin mounted, the spindle / post doesn't even spin.

    My guess is that some sprocket / cog / belt on the inside of the machine case isn't coming into contact with the spindle / post.

    What I might do this weekend is perform some surgery on it. I.e., open the case and see what's driving (or, NOT driving) this thing.

    I'd love to just buy a bobbin-winder, but finding anything over here is next to impossible. There is no internet directory, Yellow Pages, etc. Most streets don't even have names. Signage? Fuhgetaboutit!

    If my operation is unsuccessful, then I'll start winding by hand ... just to test whether the machines OTHER functions work.

    If any Janome employees are reading this ...

    I AM *NOT* IMPRESSED!
    Posted: May 23 2016 By: Chevegas
  6. RE: Bobbin-winding issues (DC2015)

    Good luck finding a dealer even if you were stateside, I've been to two and they are the most condescending jerks I've dealt with in years...and I work in IT!

    My 8900 does the same thing and I still don't have any resolution.
    Posted: Jul 27 2016 By: 1sweetkate
  7. RE: Bobbin-winding issues (DC2015)

    Don't bash Janome, please! Chevegas, it is unfortunate that the bobbin winder doesn't work. I expect that it is something quite simple that needs tweaking and you just happen to be the unfortunate person purchasing THAT machine and taking it away from "dealer zone".

    As for this problem, I've owned personally 8 Janome machines and purchased for each of my 4 children at least one (or given them an old one of mine) and we've never had such a problem. I won't say that I didn't have any problems, but most of them were of my own making i.e.: winding a spongy bobbin. The thread needs to be tight on the bobbin or trouble is sure to happen when sewing. I also belong to a sewing group and most of us are Janome owners and NONE of us has had this problem so it is not common.

    Chevegas, if you shop on-line, try to get some pre-wound bobbins, so that you can try that machine. OR order a bobbin winder - should cost somewhere around $20. You have a good machine, but just have come across an issue that you shouldn't have. Check your manual and do EXACTLY as it describes for winding. However, if it is the spindle that is not working, only a dealer or you having the guts to have a look inside might be able to fix. To bad that you didn't try this before leaving the US.

    Cheryl
    Posted: Jul 28 2016 By: CherylAnn
  8. RE: Bobbin-winding issues (DC2015)

    Chevegas, Do not despair despite your rotten luck. You must be so frustrated with a problem and no one around to fix it. Your first priority should be getting your bobbins wound and the simplest solution for you right now is to contact someone stateside to buy a bobbin winder and send it to you. On your next furlough, if practical, take your machine home and get it thoroughly checked and serviced. I don't think you should muck around with it yourself as you might damage some of the gizzards. I have owned several Janomes and had no problems at all. Perhaps I am just lucky but the dealers I have dealt with have been knowledgeable and helpful. Dealers are just people and some are a lot better than others. Look at car dealers for example.
    People must sew in Saudi Arabia. What do they use?
    Anyway, get a bobbin winder and charge a fortune for repairs to all the guys who are scoffing!!

    Jacquie
    Posted: Jul 31 2016 By: devilcat
  9. RE: Bobbin-winding issues (DC2015)

    Greetings - I do not know if you will see this but I thought I would pass this information along to you. While I lived in Abu Dhabi, UAE I purchased a Janome 15000 in Dubai. The store is an authorized dealer. The store is located in the old shouq area and is not easy to get to - but the staff is great and very helpful. I requested an additional electrical cord with a US plug and an additional foot and they worked with Janome to get the parts for me. I found a Janome In Saudi on the website - Ali salim Baokbah Est on Gold Street, Al-Balad Dist Jeddah or al Karmostaji Trading Enterprises Dubai, U. A. E. I hope the machine is working out for you. Nancy K.

    Posted: Aug 23 2017 By: Nancykhoke@gmail.com
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