Nov 08 2017
I just got my new machine yesterday....so excited. I currently have a Brother PE770 and it has been working like a pro but found I needed to get another machine to be able to fill my orders. I decided on the Janome. But right now getting a little frustrated.Never had such a hard time getting designs on a machine as this. I have been using the Janome don't get me wrong but first... I have a PES file for a jack o lantern (feltie pattern makes 8 of them). In PES it comes out 2 inches wide each with the JEF file they came out 1 1/4 inches wide, even with adjusting +120% they came out only at 1 1/2 inch.
So now with that, you can see that I know how to put files in the machine. Now I just bought 15 embroidery sets from Designs by JUJU with whom i have dealt before, and I cannot get one of them to show up in the 400E. What do you think can be causing this? Please help!