Password Reset

Password Reset Instructions 

Please click on the link below to login to your Janome account with your current credentials

www.janome.com/my-account

Once you attempt to login, you will receive a message per below. At that point, please click on the Lost your password?

You should then be directed to a page to enter your Username or email address, so a password reset link can be emailed to you. There may be a delay in receiving this email so we appreciate your patience while we address this issue.

Type in your Username or email address, after which you will see the following message:

Please then check your email (including junk and spam) and follow directions contained in our message to reset your password. 

Should you still need assistance, please let us know.

Create a New Account Instructions 

Please click:  

www.janome.com/my-account

Once you enter your email address, please click REGISTER only once.  The response may be delayed; we are looking into this.

If you still have trouble, please email:  

website-support@janome-america.com

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