Software & Machine Support

Use this page when you have a software question related to installing, updating, software errors, and also embroidery machine connectivity related issues.

 
 
 
 
 
 
 
 
How to check the version number of your software:
  1. Launch the software
  2. Click Help from the Menu Toolbar
  3. Click About… from the drop-down menu.
The version number will be on the About dialog box.
 
 
How to find the machine version number:
  1. Power off your machine
  2. Power on your machine
  3. The version number will be on the opening screen .
 
DEALERS
The TWO Closest Dealers to you are:
7151 EL CAJON BLVD Ste F, SAN DIEGO CA, 92115
5346 JACKSON DR , LA MESA CA, 91942
619-698-2972
Find Additional Dealers