Software & Machine Support

Use this page when you have a software question related to installing, updating, software errors, and also embroidery machine connectivity related issues.

*First Name:

*Last Name:

*Address:

*City:

*State:

Zip:

*Email:

*Confirm Email:

*Phone:

Software:

How to check the version number of your software:

Launch the software
Click Help from the Menu Toolbar
Click About… from the drop-down menu.

The version number will be on the About dialog box.

Enter Software Version Number:

* Enter your Embroidery Machine Model:

How to find the machine version number:

Power off your machine
Power on your machine
The version number will be on the opening screen .

*Enter Version Number Here:

PC Operating System:

Method of Design Transfer:

*Inquiry Details:

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