Privacy Policy

We are committed to protecting your privacy at Janome. This privacy policy and agreement ("Privacy Policy") covers how we collect, use, and treat personal information that you may provide through our website (the "Website" or the "Site"). The terms “you” and “your” in this Privacy Policy refer to any visitor to our Website, including casual visitors to our Site ("Site Visitors"), The terms "Janome", “we” and “us” refer to Janome America, Inc., and its related companies.

1. Your Consent Please read this Privacy Policy carefully; once you consent to this Policy's terms, it creates legal obligations on you and on Janome.
1.1. Consent by Site Visitors. By accessing and using our Website as a Site Visitor, you are acknowledging that you have read and understood this Privacy Policy, and agree to be legally bound by it. If you do not agree with the terms of this Privacy Policy, please refrain from using our Site.

2. Scope of Policy This Privacy Policy applies (i) to anonymous information you provide to us online while visiting or using our Site, and (ii) to personally identifiable information you provide to us through the Website. This Privacy Policy does not apply to information collected offline or through other traditional means.

3. The Information We Collect, and Our Uses Of This Information. We will not share with any third party personally identifiable information you provide via the Website, other than as expressly disclosed in this policy. By "personally identifiable information" we mean information that identifies you, such as your name, mailing address, email address, telephone number, or credit card information. We collect information at different points on our Website, and use this information as follows:
3.1. Online Mail List Sign-Up. In order to sign up to receive emails from us about new projects and special offers, we require that you complete our Mailing List Sign-up Form. This form asks for contact information, which includes such items as (i) email address; (ii) first and last name; (iii) state of residence; and (iv) age. We use the information from this Mailing List Sign-up Form to analyze product sales and distribution; marketing strategies; and to gather demographic information about customers in a particular area.
3.2. Employment Applicants. In the future, our Web Site may allow Visitors to submit employment applications to us. We may use the information we receive from these Visitors (i) to process the Visitors' employment applications, (ii) to contact references which may be identified in the applications, (iii) to collect and compile additional information concerning the Visitor from available sources, consistent with applicable law, and (iv) to evaluate the Visitor's candidacy for employment.
3.3. Processing Transactions and Requests. We will use contact information and other information that Visitors provide to us for purposes of processing their requests. In each of these instances, we use the information you provide to us strictly for the purposes for which you submit the information.
3.4. Informational Notices and Bulletins. Periodically, we may choose to send news, bulletins, marketing materials, or other information to you, and will use personally identifiable information to send such communications. If we choose to undertake such communications, you will have the ability to opt out of receiving these communications as provided in Section 6.
3.5. Anonymous, Aggregate Information. “Aggregate Information” is information that does not identify you, and may include statistical information concerning your use of our services, or the pages on our Site that you visit most frequently. We use Aggregate Information to analyze the effectiveness of our Site, to improve and tailor our services, and for other similar purposes. In addition, from time to time, we may undertake or commission statistical and other summary analyses of the general behavior and characteristics of users participating in our services and the characteristics of visitors at our Site, and may share Aggregate Information with third parties. Rest assured, though, that Aggregate Information provided to third parties will not allow anyone to identify you, or determine anything personal about you. We may collect Aggregate Information through features of the software that supports our services, through cookies, and through other means described below.
3.6. IP Addresses. Janome may automatically receive and record information in our server logs from your browser, including your IP address (the Internet address of your PC), your computer's name, the type and version of your web browser, referrer addresses and other generally-accepted log information. We may also record page views (hit counts) and other general statistical and tracking information, which will be aggregated with that of other users in order to understand how our Website is being used. None of this data contains personally identifiable information.
3.7. Cookies. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a website's computers and stored on your computer's hard drive. Cookies can be used to provide you with a tailored user experience and to make it easier for you to use a website upon a future visit. We may include cookies and other similar technologies on our Website, and may use them to recognize you when you return to our Website. You may set your browser so that it does not accept cookies.
3.8. Our website includes Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button or interactive mini-programs that run on our website. These Features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing it.
4. No Obligation to Consider Employment Applications. Due to the nature of the Internet and the structure of our Website, we may receive (i) substantially more applications through the Website than we are able or wish to review, (ii) applications which do not meet the requirements for positions that are available, and (iii) applications at times where no positions are currently available. Accordingly, there is no assurance that Janome will process or review materials that a Visitor submits seeking employment with Janome, and Janome expressly disclaims any obligation to engage in such processing or review, and disclaims any obligation to respond to any Visitor employment submissions.

5. We Do Not Disclose Information to Unaffiliated Third Parties; Limited Exceptions. We will not disclose your personally identifiable information to unaffiliated third parties without your express consent, except in the following limited circumstances:
5.1. Our Site Vendors. We may employ other companies to perform functions on our behalf, such as maintaining the Website, providing services related to the Site, collecting information, responding to and sending electronic mail, or other functions necessary to our business. We may need to share your personally identifiable information with these companies (collectively, "Site Vendors"). We will provide Site Vendors with only that information necessary to perform their functions, and we will not allow them to use your personally identifiable information for any other purpose.
5.2. Question of Harm. We may reveal your personally identifiable information to attorneys, private investigator organizations or law enforcement agencies if we believe (a) that you are in risk of harm from another, or (b) that you are harming or interfering (or will harm or interfere) with others or violating (either intentionally or unintentionally) our Terms and Conditions of Use or otherwise violating legal rights.
5.3. Legal. Janome will reveal your personally identifiable information, to the extent we reasonably believe we are required to do so by law, or to the extent needed to enforce contractual obligations between us. If we receive legal process calling for the disclosure of your personally identifiable information we will attempt to notify you via the email address you supplied during registration within a reasonable amount of time before we respond to the request, unless such notification is not permitted.
5.4. Transfer of Site. Janome shall be entitled to transfer to a third party information it collects, including any personally identifiable information, in connection with a sale of all or substantially all of the assets of the business entity responsible for the information under this Policy, provided the acquiring third party has agreed to safeguard your personally identifiable information with protections that in all material respects are the same as or more protective than those set out in this Privacy Policy.

6. Changing or Removing Information; Opting Out.
6.1. Discretionary Account Information. To allow appropriate control over personally identifiable information, we will provide you with access to your information to change or update discretionary information that you have previously submitted.
6.2. Opt-Out. If we choose to send to you bulletins, updates, or other unsolicited communications that are marketing-related materials, we will provide you with the ability to decline – or “opt-out of” – receiving such communications. Instructions for opting-out will be provided if and when we determine to send you such a communication. Please understand that you will not be allowed to "opt–out" of formal notices concerning operation of this Website, and legal and other related notices concerning your relationship to the Site.
6.3. Deleting Information. Finally, if you request, we will remove your name and all other personally identifiable information from our databases. Please understand, however, that it may be impossible to remove this information completely, due to backups and records of deletions. In addition, please understand that, if you request deletion of your information, you will be unable to utilize associated features of our services. You may not remove de-identified or aggregate data from our databases.

7. Security. We have put in place security systems designed to prevent unauthorized access to or disclosure of information you provide to us, and we take all reasonable steps to secure and safeguard this information. Janome employees (and employees of our Site Vendors) are required to acknowledge that they understand and will abide by our policies with respect to the confidentiality of personally identifiable information.
Our security systems are therefore structured to deter and prevent hackers and others from accessing information you provide to us. We also use software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Please understand, though, that this should not be read to warrant as fail-proof the security of information provided by or submitted to Janome. Due to the nature of Internet communications and evolving technologies, we cannot provide, and disclaim, assurance that the information you provide us will remain free from loss, misuse, or alteration by third parties who, despite our efforts, obtain unauthorized access.

8. Notice of Security Incident. If we detect, despite the safeguards set out above, an intrusion or other unauthorized access to or use of personally identifiable information (an "Intrusion"), we will (i) notify effected users of the Intrusion if the information at issue is sensitive, in our discretion, (ii) deliver this notice by the means we deem most efficient under the circumstances (such as, for example, first class mail or email); (iii) use contact information for each effected user that is current in our files; and (iv) use commercially reasonable efforts to accomplish these steps and effect this notice in a timely manner. To the extent applicable law requires steps in addition to those specified above, we will under all circumstances comply with applicable law.

9. Notification of Changes. From time to time, Janome may change its Privacy Policy. If we make any changes regarding disclosure of personally identifiable information to third parties, we will attempt to contact you prior to the date the modified policy is scheduled to take effect. We will post notice of the new Policy from the privacy link on our Website. With respect to Site Visitors, your use of our Site following any such change constitutes your agreement to follow and be bound by the Privacy Policy, as changed.

10. Privacy Protection For Children. Our Website is not directed at children, and we will not accept or request personally identifiable information from individuals we know to be under 13. In accordance with the Children’s Online Privacy Protection Act ("COPPA"), if we learn that a child under 13 has provided personally identifiable information, we will either (i) delete this information from our databases, in accordance with our deletion procedures, set out in Section 6.3, or (ii) obtain verifiable parental consent, in accordance with COPPA.

11. Relationship to Terms of Use. This Privacy Policy must be read in conjunction with our Terms and Conditions of Use. To the extent there is a conflict among these documents, the terms and conditions of this Privacy Policy will control the Terms and Conditions of Use.

12. Contact Us. If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Website, please contact us at:

Janome America, Inc.
10 Industrial Ave.
Mahwah, NJ 07430

13. Effective Data. The effective date of this Privacy Policy is January 1, 2019.

Janome America, Inc. Privacy Notice for California Residents

Effective Date: January 1, 2020

Last Reviewed on: November 1, 2019

This Privacy Notice for California Residents supplements the information contained in Janome America, Inc.'s (“Janome”, “we”, “our”, “us”) Privacy Policy (located above) and applies solely to all visitors, users, Janome employees and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meanings when used in this notice.

Where noted in this Notice, the CCPA temporarily exempts from some of its requirements employment-related personal information collected from California-based employees, job applicants, contractors, or similar individuals (“employment-related information”), and personal information reflecting a written or verbal business-to-business communication (“B2B personal information”).

Information We Collect

Janome, both through its Website and offline, collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information"). In particular, Janome has collected, either through its Website or offline, the following categories of personal information from its consumers within the last twelve (12) months:

 

Category

Examples

Collected

A. Identifiers.

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.

YES

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Some personal information included in this category may overlap with other categories.

YES

C. Protected classification characteristics under California or federal law.

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

 

YES

D. Commercial information.

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

YES

E. Biometric information.

Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

NO

F. Internet or other similar network activity.

Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

YES

G. Geolocation data.

Physical location or movements.

NO

H. Sensory data.

Audio, electronic, visual, thermal, olfactory, or similar information.

NO

I. Professional or employment-related information.

Current or past job history or performance evaluations.

YES

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

NO

K. Inferences drawn from other personal information.

Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

NO

Personal information does not include:

  • Publicly available information from government records.
  • Deidentified or aggregated consumer information.
  • Information excluded from the CCPA's scope, like:
  • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
  • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

Janome obtains the categories of personal information listed above from the following categories of sources:

  • Directly from you. For example, from forms you complete or products and services you purchase.
  • Indirectly from you. For example, from observing your actions on our Website.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following purposes:

  • To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
  • To provide, support, personalize, and develop our Website, products, and services.
  • To create, maintain, customize, and secure your account with us.
  • To process your requests, purchases, transactions, and payments and prevent transactional fraud.
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
  • To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
  • For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
  • For employment-related matters including, but not limited to, employee onboarding, payroll, and employee benefits.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Janome's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Janome about our Website users is among the assets transferred.

Janome will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

Janome may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

We share your personal information with the following categories of third parties:

  • Service providers (including, but not limited to, attorneys, accountants, IT service providers, payroll processors and benefits providers).
  • Data aggregators.
  • Janome-authorized dealers.
  • Government entities (for employment-related matters such as work authorizations, I-9 forms, payroll and tax withholding).

Disclosures of Personal Information for a Business Purpose

In the preceding twelve (12) months, Janome has disclosed the following categories of personal information for a business purpose:

Category A: Identifiers.

Category B: California Customer Records personal information categories.

Category C: Protected classification characteristics under California or federal law.

Category D: Commercial information.

Category I: Professional or employment-related information.

We disclose your personal information for a business purpose to the following categories of third parties:

  • Service providers (including, but not limited to, attorneys, accountants, IT service providers, payroll processors and benefits providers).
  • Data aggregators.
  • Janome-authorized dealers.
  • Government entities (for employment-related matters such as work authorizations, I-9 forms, payroll and tax withholding).

Sales of Personal Information

In the preceding twelve (12) months, Janome has not sold personal information.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that Janome disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
  • sales, identifying the personal information categories that each category of recipient purchased; and
  • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

We do not provide these access and data portability rights for employment-related information or B2B personal information.

Deletion Request Rights

You have the right to request that Janome delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  1.     Complete the transaction for which we collected the personal information, provide a good or service that you requested, provide product warranty service, fulfill the terms of a product recall conducted in accordance with federal law, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  2.     Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3.     Debug products to identify and repair errors that impair existing intended functionality.
  4.     Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  5.     Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  6.     Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
  7.     Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  8.     Comply with a legal obligation.
  9.     Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We do not provide these deletion rights for employment-related information or B2B personal information.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

  • Calling us at 1-800-631-0183 (Please select Option 3, then Option 3 again).
  • Visiting www.janome.com.
  • Emailing us at custrel@janome-america.com.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent, you must first verify your identity directly with us and provide written authorization to your agent to make requests on your behalf.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include:
  • Your name, address, and any other information we may require to verify your identity.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance, specifically .csv format.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

 Other California Privacy Rights

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to custrel@janome-america.com or write us at: Janome America, Inc., Attn: Customer Relations Department, 10 Industrial Ave., Suite 2, Mahwah, NJ 07430.

Changes to Our Privacy Notice

Janome reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or comments about this notice, the ways in which Janome collects and uses your information described below and in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Phone: 1-800-631-0183 (Please select Option 3, then Option 3 again)

Website: www.janome.com

Email: custrel@janome-america.com

Postal Address:

Janome America, Inc.

Attn: Customer Relations Department

10 Industrial Ave., Suite 2, Mahwah, NJ 07430

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