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By: borduurkoning
Posts: 33
MB4 sewing not correctly
Content is edited
We have four Janome MB-4 embroidery machines.
Now one of them has a strange problem.
We usually do embroidery names. But sometimes, a letter spontaneously goes down.
We have only seen this with the big hope on that one specific machine.
They all have firmware 1.40.
I see another user in this forum, possibly with a similar problem? -forum/forum-room/forum-topic/?tid= 5884
Does anyone else have this too?
The design on the PC is good. As soon as we send it to the mb4, it will be right in the machine's screen.
When we embroider, this can occur spontaneously.
Seems like a weird software issue?

Picture: wing-not-correctly.jpg

  1. RE: MB4 sewing not correctly

    Off record:
    This forum does not correctly pick up url when you paste them in a post....
    Posted: Nov 12 2017 By: borduurkoning
  2. RE: MB4 sewing not correctly

    I used the URL that you put in your post and it didn't come up with the place you are referring to. I'm not sure why you could read it and I would get this message:
    File or directory not found.
    The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable."

    However, you will probably not get help on the forum and will need to contact Janome Support. Click on the "Contact Us" at the top of this page and fill out the form. Give your email address as you will get a response much faster than a phone call. I've had good results using this, but you need patience as there aren't many people hired to do this job. Only one person does all of the software in North America. I expect there might be a few more in the technician department but they would also be fixing machines sent in to them.


    Posted: Nov 12 2017 By: CherylAnn
  3. RE: MB4 sewing not correctly

    Cheryl. The link i put in this forum was oke. BUT the forum put spaces on places in the url not correct. I wil try again. Check these url: wing-not-correctly.jpg
    edit: goes wrong again... the forum places a space between de "se" and "w" sewing, not se wing.

    Content is edited
    Posted: Nov 12 2017 By: borduurkoning
  4. RE: MB4 sewing not correctly

    Cheryl, just one person for North America?
    Where are the MB-4 and MB-7 made, In Japan?
    Maybe there is someone who can answer the question?
    Posted: Nov 12 2017 By: borduurkoning
  5. RE: MB4 sewing not correctly

    I'm not sure about the MB4 & MB7, but I know my 15000 was made in Japan, but I'm sure those bigger machines are too. Janome does have some factories in Taiwan & some other location, but they supervise the quality to be the same as in Japan.

    I don't think you will get help directly from Japan though. You really need to start with a dealer - find one that you can work with as they aren't all equal or compatible to us. You will get better response from Janome if you go the dealer route, as there is a question on the form that specifies "Dealer".

    I'm also seeing that you said your design was good on the computer screen - they always are, it is an image on the computer and your machine is making stitches. I think a badly digitized design might show badly on the computer screen, if it was enlarged enough to pick apart. Another thing you need is stabilizer that suits the fabric and the number of stitches in the design.

    I forgot to ask - have you been doing embroidery for a long time or beginning? I've been doing it for a long time but only as a personal hobby and by no means would I presume to be REAL good at it. I just love the computer and playing with software. I rarely stitch out what I create. I just do when I have to for a commitment I make to family or a friend or 2.

    Posted: Nov 13 2017 By: CherylAnn
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