Can I purchase machines, parts and accessories and other Janome products from you?
Janome America, Inc. distributes Janome sewing machines, sergers and accessories through a network of authorized Janome dealers. As a distributor, we do not sell directly to the general public via mail order or the Internet.
Please visit an authorized Janome dealer in your local area for a demonstration of machines and products, for assistance in selecting and ordering products, and for retail pricing information.
If you need to locate an authorized Janome dealer in your area, please click on Find a Dealer
How do I register my Janome sewing machine?
Please go to this link:
How do I obtain service on my machine?
During the first year of ownership, warranty service will be provided by the authorized Janome dealer from whom you purchased your machine.
If you did not purchase your machine from an authorized Janome dealer, please contact Janome America through the General Inquiries Form for further information about warranty service. If a field does not apply to you, such as “software version” or “software” put NA in the field.
After the first year of ownership, please contact any authorized Janome dealer for service.
Who can help me decide which machine to purchase?
Please visit an authorized Janome dealer in your area for a complete demonstration and comparison of Janome machines. This will give you the opportunity to ask questions, experience the features of the machines, and to address any concerns you may have. In addition, an authorized Janome dealer can ask you the right questions so that your purchase will fit your needs and budget. If you need to locate an authorized Janome dealer in your area, Find a Dealer.
Where are Janome sergers, sewing and embroidery machines manufactured?
Janome machines are manufactured in Japan, Taiwan and Thailand.
How do I download an instruction manual?
Which accessories fit on my machine?
There are two ways that you can find the right accessory for your machine. Find your machine and search the optional accessories list or go to the accessories page and find the accessory and part number that works with your machine.
How do I transfer designs to my embroidery machine without using software
Click Here to Download PDF instructions
Do you have tips for free motion quilting?
ARTICLE : Design and Technical Considerations for Free Motion Quilting
ARTICLE: Free Motion Quilting Technique
ARTICLE: Troubleshooting Tips for Free Motion Quilting
What is the Clothsetter and how do I use it
ARTICLE: The Power of the Memory Craft Clothsetter
Do you have some tips for using the Ruffler?
ARTICLE: Tips For Using the Janome Ultimate Ruffler
For consumers looking to date an antique New Home sewing machine that was made in Orange, MA or Rockford IL, please click here. We are sorry, but no other New Home or Janome sewing machines can be dated.
The only information we can provide is a date of manufacture if you have the following information:
- model number or style number
- serial number
- place of manufacture.
All of this information should be on or under the needle plate area.
Parts, accessories and manuals for these antique machines are no longer available.
Go to the Learn page and click Software Lessons.
Have a specific question as a consumer?
Please visit your Janome dealer for further assistance with your product or to purchase. If your dealer cannot answer your specific question, please contact Janome America at 1-800-631-0183. As a consumer press option 3. Listen to the prompts: For technical software help, then press option 5; for other consumer inquiries, press option 3 again.